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Frequently Asked Questions

Frequently Asked Questions

How to order?

Before ordering please read our terms and conditions.

  • Select the item you want to order.
    • Please note the following info: Item name, color/variation and quantity.
  • Product inquiries/availability
  • Send us your orders via Email, Messenger or you may call us at (02)8423-9968
  • We will send you a quotation for the items that are available.
  • Confirm your order and make a schedule for the delivery.

Delivery guide

  • Delivery charge applies per each delivery and not per item and is not refundable.
  • We may also charge administrative bank charges depending on the circumstances of the order.
  • Delivery charges are subject for quotation. Please call or send us an order quotation with correct delivery address to check the delivery rate in your area.

Things to note about deliveries:

1.) Delivery time starts at 9:00 AM onward. 

2.) Arrival time is not specified because priority depends on customer’s location and traffic condition.

3.) Please inform us, if the delivery establishment prohibit delivery during certain hour, so we can schedule and time our delivery and to avoid incurring additional delivery charges.

4.) Delivery pass/permit will be process by the Customer.

5.) Cases like Subdivision and Villages usually have entrance fees will be shouldered by the customer.

6.) Please make sure that someone will be accepting the delivered items.  If our delivery team arrives and there’s no one to receive the items, we will reschedule the delivery and will charge for another delivery fee.

7.) Due to hazardous weather condition, we reserve the right to cancel and reschedule our deliveries.

Pick-up guide

PICK-UP ITEM in the BOX/ASSEMBLED ITEM:

1.) Pay the quoted down-payment.

2.) Call or Email us if you want the item to be pick-up ASSEMBLED or just Item in the box (Not-Assembled).

3.) Schedule your desired pick-up date and call and inform us at least three (3) days before going to shop to prepare your item.

Payment Method

WE ARE CURRENTLY ACCEPTING BANK TRANSFER, CHEQUE PAYMENTS, DIRECT PAYMENT TO OUR STORE.